Our Patient Safety

Throughout the outbreak of Covid-19, our first priority has been, and continues to be, the wellbeing of all of our patients and colleagues.


Although Covid-19 measures have changed in England, as a healthcare provider we are still following official guidance which says that we need to maintain our key safety procedures to help us prevent the spread of Covid-19. So, we will still ask you to:

  • Wear a face covering in our practices
  • Attend alone where possible
  • Use our hand sanitiser when you arrive
  • Confirm that you don’t have any symptoms of Covid-19
  • Call us if you need support and only attend our practices in person if you have a booked appointment

We will be maintaining social distancing throughout our practices too, so please continue to follow any directions you receive from our teams. Please be assured that we are doing everything we can to support you and please continue to be kind to our teams.





Dear Sir/Madam,

I hope you’re well and being cautious during these unusual times.

As I’m sure you’re aware, we’ve found ourselves to be in the midst of a battle against Covid-19 (Coronavirus).

On behalf of Genix Healthcare, I would like to assure you that the health and safety of our patients and staff is our foremost priority. We routinely follow very strict control measures while rigidly monitoring all updates and changes provided by the NHS, CQC, WHO, and Public Health England.

Your local Genix Healthcare practice is now open; offering a limited range of dental treatments.

Our patients with the greatest need will be prioritised; including anybody that we are aware of that has been in pain during lockdown. Therefore, whilst our teams are working extremely hard to see everyone, if you had a routine check-up booked before the Covid-19 outbreak this may be cancelled to allow us to see the patients in pain.

IF YOU HAVE A DENTAL EMERGENCY DO NOT come into Practice. Please call us on our usual telephone number and our friendly triage team will assist you further by offering you an appointment where necessary.

Throughout the pandemic, our first priority has been the wellbeing of our patients and colleagues; this continues to be the case. We have made some changes in our practices to ensure your safety. We appreciate your compliance with such changes. 

If you are experiencing symptoms of Covid-19, it is recommended that you follow the most up to date government guidelines.

Please take very good care.

Yours sincerely,

Dr. Mustafa Mohammed

Managing Director