Patient Information – Genix Healthcare


Genix Healthcare provide a range of dental treatments for patients through a comprehensive network of NHS and private & specialist practices located across the UK. You can locate your nearest practice using the handy find a dentist function on this website. We also welcome and encourage patient feedback as we are very keen to hear about your experiences at our practices.

You do not have to pay for NHS dental treatment if, when your treatment starts, you are:

  • under 18
  • under 19 and in full-time education
  • pregnant or you’ve had a baby in the 12 months before treatment starts
  • staying in an NHS hospital and the hospital dentist carries out your treatment

You can also get free NHS dental treatment if, when the treatment starts or when you’re asked to pay:

  • you’re included in an award of Income Support, income-based Jobseeker’s Allowance, income-related Employment and Support Allowance or Pension Credit guarantee credit
  • you’re named on, or entitled to, a valid NHS tax credit exemption certificate
  • you’re named on a valid HC2 certificate
  • If you’re named on a valid HC3 certificate, you may not have to pay for all your NHS dental treatment. HC2 and HC3 certificates are issued under the NHS Low Income Scheme – see below

You will not be exempt from paying for NHS dental treatment because you receive one of the benefits below when paid on their own:

  • Incapacity Benefit
  • Contribution-based Jobseeker’s Allowance
  • Contribution-based Employment and Support Allowance
  • Disability Living Allowance
  • Council Tax Benefit
  • Housing Benefit
  • Pension Credit savings credit

Proof of your entitlement

You’ll be asked to show your dentist written proof that you’re entitled to help with dental treatment costs. This will vary depending on your circumstances.

NHS Low Income Scheme

The NHS Low Income Scheme provides income-related help to people not exempt from charges but who may be entitled to full or partial help with healthcare costs if they have a low income. Anyone can apply as long as they don’t have savings or investments over the capital limit. In England, the capital limit is £16,000 (or £23,250 if you live permanently in a care home).

Help is based on a comparison between your weekly income and assessed requirements at the time the claim is made. Entitlement broadly follows Income Support rules to decide how much, if anything, you have to pay towards your healthcare costs, including dental treatment costs.

The NHS Business Services Authority (NHSBSA) website has more information about the NHS Low Income Scheme, including how to apply.

Dental treatment finance options

Genix Healthcare offers affordable payment plans allowing you to spread the cost of your treatment. This means you can pay for the treatment you want over a period of time to suit you. Sounds interesting, doesn’t it?

The advantages at a glance


1. Makes treatment instantly affordable – by allowing you to spread the cost, you can opt to have the treatment you want, when you want it, on a repayment plan to suit your circumstances.

2. Wider choice of treatments – by making treatments more affordable, you can access a fuller range of treatments and choose the perfect option for you.

3. Payment terms to suit you – with a range of credit and payment options available, you can choose the one best suited to your circumstances.

4. No up-front deposit option – with no initial financial outlay, you can avoid dipping into your savings or having to find a lump sum to start your treatment.

If you are new to Genix or simply looking to change dentist, we would be delighted to see you as a new patient.

Usually new patients will see us for a check-up appointment which will involve an examination of your mouth and teeth. If necessary a diagnosis will be made and a treatment plan presented to you.

Here at Genix we strive to offer the highest possible care, quality and customer service. Our team are friendly and approachable and are able to offer you the right advice so that whether it is routine care or perhaps a cosmetic treatment like teeth whitening, you can always make an informed choice.

We hope that you will decide to join one of our practice’s as a patient but if it helps you to make a decision, you are very welcome to arrange to visit the practice beforehand. Simply contact us with a few days’ notice so that we can arrange a suitable time to show you around and meet the team.

To register as a new patient, simply call one of our practices today – you can find your local dental practice here. Alternatively, why not use our handy online booking tool? You can register and book an appointment with a Genix practice in a few simple steps.

Here are Genix we offer a wide variety of treatments which can be seen here: Treatments.

We would advise visiting our clinic pages to contact your local practice directly to book yourself in for a consultation so they can advise you on your own bespoke smile journey.

Brush up on your rights

Genix are proud to support, the The Office of Fair Trading campaign which helps patients to understand more about their rights when visiting the dentist.

The ‘Right to Smile’ campaign, which is championed by the British Dental Association, private dentistry providers and a number of consumer groups, has been launched to help patients make informed decisions, understand more about their entitlements to NHS treatment, and know what their options are if things go wrong.


Do you have a dental emergency?

Please call your practice during practice opening hours. If you don’t have their number to hand, use our  contact page. We will ensure emergency patients are seen quickly. We can normally offer you an appointment within 24 to 48 hours.

Outside of practice hours, please call your practice and listen to the voicemail. This will provide details of how to access emergency dental care.

My child has knocked out a tooth. What should I do?

Is it a baby tooth?

Don’t worry. Permanent teeth will eventually grow in to the space, and it is unlikely the tooth will need to be re-attached. It is important, however, that you still make an appointment to see us, as your dentist may need to fit a space saver to prevent neighbouring teeth moving into the space.

Is it a permanent tooth?

Contact us immediately to request an emergency appointment. By following the instructions below you will improve the chances of saving the tooth.

  1. Rinse the tooth with milk or salt water
  2. Don’t scrub or brush the tooth
  3. Place the tooth back into the socket and ask your child to bite down onto a tissue to hold it in place
  4. If you can’t place the tooth back into your child’s socket, store it in a container filled with milk or your child’s own saliva.

Hello! Can't find the information you need? Contact us below:

Contact us with your query and we will be sure to get back to you as soon as we possibly can.

Patient Information