Providing NHS
and Private Dentistry
NHS Denplan


Privacy Policy
Genix healthcare Ltd is committed to ensuring that your data is secure and your privacy is protected.
The following Privacy Policy is presented by the Genix Healthcare Ltd to inform visitors and customers to our website of our commitment to provide excellent service. By visiting our website and reading the following notice you are accepting and consenting to the conditions described below. We therefore recommend that before submitting your personal information on the website you read this Policy.
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Genix Healthcare Ltd. may make change to the Privacy Policy by updating this page.
By using our website, you’re agreeing to be bound by this Policy, which was last updated in May 2018 to comply with GDPR legislation.

About Genix Healthcare Ltd.
Genix opened in Garforth, Leeds in 2006. The company is now a nationwide dental corporate with 25 practices from the South West of England to Scotland.
Genix Healthcare is a limited company, registered in England & Wales No. 05515857. The registered office address is: Queen’s Specialist Building Queen Street, Farnworth, Bolton, England, BL4 7AH

Ensuring Data Security
We are committed to ensuring that your personal information is secure. In order to prevent un-authorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
All Genix healthcare ltd, staff have a legal duty to respect the confidentiality of your information, and access to your confidential information is restricted only to those who have a reasonable need to access it.

How / When We Collect Information
You might provide us with your contact information when you use our services, submit an enquiry to us via a form on our website or you have an interaction with our team (be that online, via social media, over the phone or in person). You may also enter a competition or participate in a marketing activity.
We obtain information about you when you use our website, for example, when you create an online account, request information/a call about our services, or register to receive our newsletter.
Personal Information We Collect
The personal information we collect and hold may include the following information:
• Basic details such as your name, address, contact details, nominated individual
• Contact information (including email address)
• Details of contact we have had with you
• Details of services you have received
• Sensitive personal information e.g. Medical history
• Clinical notes and reports about your oral health and any treatment you have had or require
• Information about complaints and incidents
• Website usage information about what pages are accessed and when, device and browser data from the device and application you use to access our services
• If you make an online booking with Genix healthcare Ltd, you are required to process a payment. Your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below in the “Who has access to my information?” section.
• Information from third parties – We collect your contact information from third parties if you give permission to those third parties to share your details with us – for example you submit an enquiry via a ‘treatment finder’ website and have requested information about Genix Healthcare Ltd services.

Confidential and Medical Information
The confidentiality of your personal information is of paramount concern to Genix Healthcare Ltd. Your confidential medical information will only be disclosed to those directly involved with your treatment or care, or in accordance with UK law and guidelines from professional bodies, or for the purposes of clinical audit.
Using your information
We may use your information to:
• Respond to an enquiry you have made;
• Provide the requested dental services to you and carry out our obligations from any agreements entered into by you and us;
• Provide appointment reminders;
• Contact you by email, phone or text to ensure we fulfil our duty of care to you;
• Maintain internal records;
• Improve the information provided on our website;
• Seek your feedback or comments on your experiences to help us improve our service to you and other patients;
• Notify you of important changes to our services;
• Send you relevant communications, which you have opted in to receive, using the email address that you have provided.

Who has access to your information?
Genix Healthcare Ltd Is committed to ensuring that your confidential data is secure and your privacy is both respected and protected.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Your Nominated Individual:  We may liaise with your nominated individual where you have provided your consent.
Third Party Service Providers working on our behalf:  We may pass your information to third party service providers for the purposes of completing tasks and providing services to you on our behalf (e.g. Dental labs, to process payments and send you mailings). However, when we use third party service providers, we disclose only the personal information that is absolutely necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.
Third Party Product Providers we work in association with:  We work closely with various third party product providers to bring you a range of quality and reliable products and services designed to meet the needs of our patients such as interest free loan. The relevant third party product provider will use your details to provide you with information directly and carry out their obligations arising from any contracts you have entered with them. Therefore, we advise you to read their Privacy Policy.

Like many other websites, Genix HealthCare Ltd. website uses cookies for legitimate interests of delivering and optimising our services (where the cookie delivers essential functionality). Cookies are small bits of data we store on the device you use to access our services so we can recognise repeat users. They collect general statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies for security to authenticate your identity and confirm whether you are currently logged in to your online account.

Cookie Name Cookie Owner Cookie Description
_gat Google Analytics Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.
_ga Google Analytics Used to distinguish users.
_gid Google Analytics Used to distinguish users.
DYNSRV Hosting Provider This cookie is believed to be used for load balancing to manage server traffic demand.
PHPSESSID Unknown Used by multiple companies, but usually this cookie is necessary to provide you with access to secure areas.
wordpress_logged_in WordPress After login, wordpress sets the wordpress_logged_in_[hash] cookie, which indicates when you’re logged in, and who you are, for most interface use.
wordpress_sec WordPress Essential WordPress session management cookies for logged in users.
wordpress_test_cookie WordPress WordPress sets this cookie when you navigate to the login page. The cookie is used to check whether your web browser is set to allow, or reject cookies.
wp-setting- WordPress WordPress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
wp-settings-time- WordPress WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
gdpr_popup Genix Healthcare This cookie is used to track who has already been shown the notice. The cookie has been set never to expire unless there is a change in the privacy policy.

First Party Cookies
These are cookies that are set by this website directly.
Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.
You can find out more about Google’s position on privacy as regards its analytics service at
WordPress: Our websites runs the popular WordPress CMS and cookies are used to store basic data on your interactions with WordPress, and whether you have logged into WordPress. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.
More information on session cookies and what they are used for at

Third Party Cookies
These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by LinkedIn, Twitter, Facebook, Google+ and Pinterest. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Links to other websites
Our website may contain links to other websites of interest, run by other organisations. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising:
Promotional offers from us
We may use your Identity, Contact, Technical, and Usage Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You may receive marketing communications in relation to products and/or services similar to those which you have previously requested from us and you have not opted out of receiving such marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any company outside our group of companies for marketing purposes.

Your Choices
You may choose to restrict the collection or use of your personal information in the following ways:
• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for marketing purposes
• If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time and update your communication preferences by emailing us at or calling us on 0845 838 1122

Keeping Information
We will only keep your personal information for as long as is necessary and in accordance with UK law.

Accessing Information
Please direct any questions regarding this policy and our privacy practices to:
• Email:
• Write: Genix Healthcare Ltd. Queen’s Specialist Building, The University of Bolton,
Farnworth, Bolton, BL4 7AH.
• Call: 0845 838 1122

You have legal rights to request information on the data we hold and to obtain its correction, update, amendment or deletion in appropriate circumstances. If you would like to request a copy of the information we hold about you, please contact us on the above details.
We may charge a small amount for providing you with a copy of your personal information. We may also ask you to provide additional documentation to confirm your identity or, if you are seeking to access personal information of another individual, proof of their consent or your legal right to receive their personal information.

Review of this Policy
We keep our Privacy Policy under regular review. We may make change to this Policy by updating this page.
In circumstances where a change will materially change the way in which we collect or use your personal information or data, we will send a notice of this change. Otherwise, we provide links to this page wherever we ask for information so you should check this page to ensure that you are happy with any changes.
By using our website, you’re agreeing to be bound by this Policy. This Policy was last updated on 10th MAY 2018.

Security Statement

Please check our Privacy Policy frequently to view any recent changes.

Contact Information

If after reading the Policy, you have any concerns or questions please send an e-mail or write to us at:-

Genix Healthcare Ltd

Queens Specialist Building
Queen Street
Web URL:

Effective Date

This Privacy Policy is effective as of May  2018.

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